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Customer Service Advisor job in Newcastle Upon Tyne, Tyne And Wear job in  Newcastle Upon Tyne, Tyne And Wear

Customer Service Advisor job in Newcastle Upon Tyne, Tyne And Wear job in  Newcastle Upon Tyne, Tyne And Wear
  • PublishedNovember 28, 2022

Newcastle Upon Tyne, Tyne And Wear

 Permanent, full-time

 Be one of the first ten applicants

Customer Service Advisor

Apply today, I will be in contact this week to progress your application!

Full Time

Salary of £21,750 increasing to £24,000 after 20 weeks & obtaining satisfactory performance.

The role of the Customer service advisor:

  • Our customer service advisor will be working on behalf of a Global Outsourcing company.
  • Our customer’s interests are at the heart of everything we do. Our customers are those who find themselves in financial difficulties, which is why our teams play a vital role in listening to and understanding our customer’s circumstances and agreeing on a fair solution that is suitable and sustainable for them.
  • As a customer service advisor, you will make every communication matter, ensuring that all customer journey points are as stress-free as possible. You will pride yourself on delivering a great customer experience. Giving every customer the best possible experience when they call in
  • Dealing with vulnerable customers and answering all enquiries with care
  • You will deal with a variety of calls – mainly inbound but with some outbound calls as well – & can deal with vulnerable customers & handle calls with extra care. You will assess the needs of the customers & take ownership of the call assessing the customer needs & providing the best possible solution. You will take pride in each call dealing with care & thoroughness to make the customer journey the best possible experience.

Benefits of the Customer service advisor role:

  • Salary £21,750 increasing to £24,000 after 20 weeks
  • Moves to Home based after 6 months if you preferred this.
  • A bright, modern, place to work with excellent staff facilities with excellent transport links
  • Spend your lunch breaks in the onsite café
  • Look after your future with our company pension scheme.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!

If you are looking for a long-term career there is an opportunity to work towards an accreditation whichwill recognise your skills and knowledge within the role and allow you to demonstrate and prove your competencies leading to some fantastic development opportunities!

Skills you will need as a customer service advisor:

  • 6 months of customer service experience
  • Clear criminal record (no unspent criminal convictions)
  • References to cover the last 3 years of employment
  • The ability to deal with vulnerable customers & handle calls with extra care
  • Computer literate with the ability to multitask and use multiple systems at any one time
  • Objection handling techniques
  • Effective questioning and listening skills
  • Resilient

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

Required skills

  • Customer Service
  •  Hospitality
  •  Customer Service Advisor
  •  Call Centre Agent
  •  Call Centre Advisor

Procurement Manager – IT £60-£80k Global FinTech job in london, South East England 

london, South East England

 Permanent, full-time

 Be one of the first ten applicants

This is an exciting, BROWNFIELD IT Procurement Manager (to become Head of) position in a global, fast growing Financial Services and Technology company. For this role they are looking for a TOUGH, HARD-NOSED, PROFESSIONALY AGGRESSIVE, DEALMAKING procurement professional who loves the rush of negotiation, making savings, working in a fast paced environment and has the commercial mindset with ideas to create financial improvements on spend. This will be a sole procurement role for the first 12 to 18 months before you start thinking about any further team structure beneath you.

Almost all the spend you will be managing here will be Technology related and across all values from the lower level to more key vendors, with a view to going through the supplier base, organising it and re-tendering, re-negotiating and reviewing terms across each supplier.

They are open to level, £70,000 to £100,000 salary… but regardless of level you come in at, you will be negotiating smaller spend contracts and tactical projects, as well as the bigger ticket strategic projects.

Roles and responsibilities:

  • Reporting into the CFO and wider board to consistently commercially maintain spend
  • Conduct end to end procurement focusing purely on the company’s IT
  • Love to make deals and achieve savings
  • Negotiate new and existing contracts for best value for the business
  • Source new suppliers for best value, with up-most efficiency
  • Work within a close team , but take on projects autonomously, full responsibility of supplier selection
  • Manage stakeholders at all levels – business leads to executive level
  • Challenge stakeholders across the business with your own technical and previous experience

Experience required:

  • Must have extensive procurement experience in IT
  • Finance, FinTech, Technology type companies would be of additional interest
  • Tough and robust negotiator who can hold their own
  • End-to-end procurement experience, strong SRM/VM experience essential
  • Very confident in negotiating any level of stakeholder
  • Able to build effective and lasting relationships internally and externally
  • Willing to fully commit to the role and company throughout this exciting time of change

Required skills

  • Procurement Commercial Negotiator Cost Savings Supplier Vendor FinTech

Cashier job in Warrington, Cheshire

 Warrington, Cheshire Permanent, full-time

 Be one of the first ten applicants

Adecco Warrington are currently seeking experienced Cashier’s on a permanent basis to join a huge cash management company based in South Birchwood.

This role includes manual handling and lifting equipment, adhering to cash processing procedures and identification of cash discrepancies.

Accurately wrapping, strapping and packing all cash by denomination and type

Experience Required:

  • Ability to meet individual targets/deadlines in a fast paced environment
  • Health and safety awareness
  • Excellent accuracy and attention to detail
  • Good numeracy skills and numeric keyboard skills
  • Excellent time keeping and attendance
  • Adhering to the company core standards of behaviour and values
  • Banking/Retail, Cash Handling or Processing experience prior – ESSENTIAL
  • Ability to stand up and move for long periods of time
  • The environment could be likened to a Production/Warehouse conditions.

Incredible company benefits available which include:

  • 21 days holiday + Bank Holidays
  • Auto-enrolment on fantastic pension scheme
  • Group Income Protection
  • Group Life Assurance
  • Employee Assistance Programme
  • Eye tests and spectacle contribution
  • Season Ticket Loan for public transport
  • Cycle to Work scheme
  • Long service awards & spot prizes
  • Employee of the Month Awards
  • Retailer discounts and cash back
  • Cash Health Plan – Dental, Prescriptions and Physiotherapy sessions
  • Annual Salary Reviews
  • Interviews will be subject to:
  • Basic DBS Check – paid for by company
  • Candidate Credit Check
  • 5 years references

If you are interested please call Adecco Warrington on for more information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Senior Accountant job in Ipswich, Suffolk

 Ipswich, Suffolk

 Permanent, full-time

 Be one of the first ten applicants

We are delighted to offer you a great opportunity to join the Suffolk County Council’s Finance service as a Senior Accountant within our Financial Management service. Working on a full time permanent basis (part time working may be considered for this role) you will earn a competitive salary of £43,455 per annum (pro rata for part time), with the potential to increase to £53,556 per annum.

We welcome applications from everyone. We particularly welcome applications from males, disabled people, LGB+ people and people from minority ethnic groups because they are under-represented in this Directorate.

We are committed to offering flexible working, options for this role.

The Senior Accountant Role:

We are seeking a fully qualified accountant who is enthusiastic and motivated and has excellent IT, communication and analytical skills.

You will be an integral and key member of the team, reporting into one of the members of the Finance Leadership Team. We are a supportive and enthusiastic team who will offer help and guidance to get you settled in.

Previous public sector experience is not essential, but you should have experience of financial management functions such as budget planning and setting and budget monitoring and working with senior management and budget holders. Please see the job and person profile, below, which provides further details of responsibilities along with a structure chart to demonstrate the wide range of senior jobs within the Finance service giving potential opportunities for future career progression.

We will offer ourSenior Accountant:

  •         the opportunity to get involved and take responsibility for a broad range of financial and accounting work, providing you with stimulation and opportunities to broaden and deepen you experience and knowledge to enable you to develop your career
  •         a strong, experienced, and welcoming team
  •         the chance to work flexibly, subject to business requirement.

Travelling requirements for your role

We positively encourage the use of technology to communicate and engage, but on occasions, there may be a requirement for you to travel using reasonable and suitable means available to you.  If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please contact the recruiting manager if you wish to discuss how that might impact your working arrangements.

Why not click ‘Apply’ today to find out more about the role and be considered as a Senior Accountant – we would love to hear from you!

Closing date for Senior Accountant applications: 11.30pm, 5 December 2022

Interview date: w/c 12 December 2022.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are also committed to flexible working.

Suffolk County Council – welcoming diversity.

Data Solutions Business Analyst – Asset Management job in London, South East England

 London, South East England

 Contract, full-time

 Be one of the first ten applicants


  • Strong Business Analyst knowledge within an investment bank/asset management. Candidates without this background will not be considered for the role.
  • £800 a day Umbrella
  • Hybrid working model – offices based in City of London
  • Sponsorship will not be considered
  • Minimum 5 years experience
  • Experience with Data solutions/data mapping and operating models

Analysis, Capture and documentation of Data requirements from each of the Transition workstreams to feed into ODS. Workstreams are looking at the process needs but not in a data language. N.B. ODS scope is building the Vault and ensuring readiness for each of the workstreams as they come online.

  • Cross stream interactions, due diligence workshop support to pull out the data requirements.
  • Feeding data stream impacts to the Ops Model design
  • Data mapping for interim and strategic state
  • AI and cross Function reporting requirements
  • Development of data related Test plans
  • Change control impact analysis for all data related changes
  • Support Design Authority in solution design and decision making
  • Definition of the Data Operating Model (ensure all sources are Authorised Data Sources (ADS) and close any data governance gaps).
  • Supporting the horizontal workstream

Data Target Operating Model – Business Analyst job in  London, South East England

 London, South East England

 Contract, full-time

 Work from home

 Be one of the first ten applicants


  • Strong Business Analyst knowledge within an investment bank/asset management. Candidates without this background will not be considered for the role.
  • £750 a day Umbrella
  • Hybrid working model – offices based in City of London
  • Sponsorship will not be considered
  • Minimum 5 years experience
  • Experience with Target operating models – design/implementation

Documenting current state operating model

  • Analysis, Design and Documentation of the target operating model
  • Document Interim operating models (expect there to be multiple interim states as we solve for different transition phases delivering in different jurisdictions at different times.
  • Capture and track interim technology constraints either driven by process needs or by product roadmaps or regulatory constraints.
  • Capture (and manage through change control) any Deviations of the target operating model and map return to TOM
  • Documentation of Levels 2 and 3 op models as more details are defined.
  • Manage and Support Design Authority and associated decision making

Data Standards and Meta job in London, South East England 

 London, South East England

 Permanent, full-time

 Be one of the first ten applicants

The Bank of England and Inspire People are partnering together to attract a high-calibre Data Standards Manager with experience in leading and overseeing the implementation of data standards, from discovery to implementation. Circa £50k to £55k basic plus discretionary performance bonus, 8.5% cash benefits allowance and excellent benefits including non-contributory flexible pension. Hybrid working, 40% London based.

The Bank is making significant enhancements to the way it collects and uses data. You will be involved in meaningful, high-profile work. The Bank’s data and analytical (D&A) outputs ultimately result in decisions of national importance. The Governor has made D&A enablement a key strategic priority!

The applicant must be able to demonstrate experience of communicating and influencing stakeholders from across a range of business areas.

As a Data Standards Manager, typical role responsibilities include:

*Business Analysis of the Bank’s current data standards and where applicable what is used across other organisations.

*To liaise with areas of the Bank including technical teams to scope out what data standards are required.

*To put forward proposals, recommendations and design solutions for data standards based on findings.

Essential Skills and Experience:

*Subject matter expert knowledge of implementing data standards, in a large organisation ideally in a big data setting.

*Strong business analysis and scoping experience.

*Strong technical background in data architecture and design and understanding of Python or R.

*Experience of building relationships and managing a wide range of stakeholders including with senior managers.

Desirable Criteria:

*Familiar with the UK Government Service Standard and Open Standards Principles.

*Experience of working in leadership roles or having consulting experience advising organisation-wide transformation programmes.

*SC (Security Clearance)

The Bank takes pride in its people, with backgrounds and experiences as diverse as the solutions they provide. You’ll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.

In addition, you can expect a planned, transparent progression with learning and development tailored to your role, and a culture encouraging inclusion and diversity, plus the following benefits:

*A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.

*A discretionary performance award based on a current award pool.

*A 8.5% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.

*25 days annual leave with option to buy up to 13 additional days through flexible benefits.

*Private medical insurance and income protection.

Apply now if you are a Data Standards Manager or for more information, please contact Zymante Gintalaite (Zee) at Inspire People.

Technical Implementation Manager job in  Bromley, Kent

 Bromley, Kent

 Contract, full-time

Be one of the first ten applicants

Technical Implementation Manager


6 Months Contract

Day rate from £650 (inside IR35) dependant on experience

My client is on the world’s leading financial institutions united in their purpose to help make financial lives better through the power of every connection. They are dedicated to helping teammates be their best at work and at home. It starts with having a diverse, inclusive workplace where employees are valued for their individual strengths and perspectives. They firmly believe all employees should be treated with respect, live free of discrimination and be able to bring their whole selves to work. This is core to who they are as a company and how they drive responsible growth.

They are recruiting for a Technical Implementation Manager to join their team at the Bromley Offices hybrid working, you would be expected in the office 3 days a week with 2 days working from home. Hours of work are Monday to Friday, 9am – 5pm however there will be the occasional need to work outside of these hours particularly around the time of implementation.

In this role you will be responsible for the end-2-end delivery high profile technology projects.

Role Responsibilities

  • Translates business strategy into work programs and processes.
  • Directs lower-level managers or team leaders or directly manages a specialty function.
  • Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives.
  • Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area.
  • Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests.
  • Provides the client areas with technology products and service alternatives that improve the IT service delivery process.



  • Engineering or related technology degree or graduate
  • Recognised project management training/certification; e.g. Prince 2, PMI
  • Proven track record of successfully delivering large or complex programs of work.
  • Experience of Treasury Services / Investment Banking process and products.
  • Vendor management experience.
  • Experience of project and program financial management in a complex and demanding environment.
  • Good knowledge of core MS Office products (Word, Excel, Project, Visio)
  • Must be able to work under pressure, manage multiple projects, setting appropriate priorities without close supervision.
  • Must be pro-active, enthusiastic, flexible, results driven and provide attention to detail.
  • Excellent communication skills both verbal and written; must be able to convey ideas, concerns, opinions and provide appropriate reporting across differing levels of management, senior leadership and at steering/governance.
  • Experience in delivering projects using both Waterfall and Lean Agile methodologies.
  • Experience in deliveries projects with third party suppliers/vendors.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

Pontoon is an employment consultancy and an equal opportunities’ employer.

Required skills

  • Stakeholder
  •  Technical
  •  Financial
  •  Organisation
Written By
Wade Dan

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