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Customer Services Technical Specialist job in Bournemouth, Dorset

Customer Services Technical Specialist job in Bournemouth, Dorset
  • PublishedNovember 16, 2022

Competitive salary Bournemouth, Dorset   Permanent, full-time

 Apply on employer’s website

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment.

Overview

Reporting to the Head of Customer Service, this role provides technical expertise to support new business on-boarding and the ongoing day to day customer service delivery. Advises on technical queries and contentious cases and complaints, ensuring a customer centric and commercial solution. Designs process and controls for complex and manual processes.

Operational lead on customer services initiatives including continuous improvement, regulatory change and business change to ensure an efficient, positive and easy-to-use experience is implemented with appropriate control. 

Key Accountabilities and Main Responsibilities

  • Provides technical guidance and training to customer service resources as required, demonstrating sound business acumen.
  • Provides technical expertise and on-site support during new business acquisition visits. 
  • Works closely on product development to shape the design and implementation of customer services change to ensure a customer centric solution and easy user experience through testing, business readiness assessment and writing robust procedure.
  • Contributes to a culture of continuous improvement, focused on enhancing the end to end customer experience and managing operations expenses
  • Devise, implement and maintain desk top solutions to processing, operational and service delivery challenges, ensuring appropriate controls are in place to deliver solutions within risk appetite.
  • Investigates and reviews customer service complaints, issues and contentious cases to ensure fair customer outcomes in accordance with regulatory requirements and trustee policy.
  • Interprets and implements regulatory change into operational policy and procedures, working with proposition and development colleagues as appropriate.  
  • Supports and routinely engages with the broader Operations controls oversight function for feed into continuous improvement needs.
  • Operates within a framework that demonstrates robust control to deliver safe and appropriate customer outcomes, in line with the Smart Hallmark.
  • Engagement on business strategy and how it could impact team and customer outcomes.
  • Facilitates change through personal commitment and ownership of initiatives.
  • Maintains an appropriate level of functional and technical expertise

Experience & Personal Attributes

  • At least 5 years’ experience in DC pensions (CF1 and FA2 qualification required).
  • Knowledge of DC pensions regulatory obligation. Adheres to T&C Competency Scheme as required.
  • Customer centric mind set.
  • Experience is using Google Suite, with emphasis on autocrat
  • Strong analysis skills, with proven experience in data manipulation 
  • Ability to use and translate data for internal and external audience communication
  • Experience with MS Office suite, and be comfortable with Word, Excel and PPT products. 
  • Experience of process and procedural development, design and implementation
  • Professional and accountability, projects credibility.
  • Team player.
  • Strong interpersonal, people and influencing skill.
  • Agility and willingness to ‘roll sleeves up’ to achieve goals. 
  • Creative problem solver with strong planning and decision-making skill. 
  • Accepts and tackles demanding goals with enthusiasm.

Administrator job in Greenham, Berkshire

 Greenham, Berkshire

 Permanent, full-time

 Be one of the first ten applicants

Role: Administrator

Location: Office-based (Newbury)

Salary: £22,000 per annum

Start date: As soon as possible

FCS-live is a leading Fire Safety company specialising in Fire Risk Assessments, Fire Safety Training, Fire Engineering and Consultancy. At FCS, we have a great company culture and a commitment to our people and our clients.

As part of our growing Admin team, we are looking for a talented Administrator join us on a permanent, full-time basis. As Administrator you will work closely within your team, supporting our clients, Fire Risk Assessors, and the wider team.

Given the collaborative and client focussed nature of this role, excellent IT and communication skills, a collaborative working style, and experience of using your initiative to overcome challenges are essential. This is a fast-paced role and requires someone who can multitask and work effectively under pressure.

Main responsibilities:

  • To offer a professional communication link between the client and our customer base for the placing of orders, raising of queries, requesting information and providing general support
  • To provide a high standard of pro-active support to clients, our Fire Risk Assessors, and the wider team
  • Monitor of the team email box
  • Complete and managing documents (proof-reading)
  • Be the first point of contact for team related enquiries
  • Manage relationships with internal external stakeholders at varying levels of seniority
  • Handle client queries ensuring all are queries are dealt with efficiently
  • Work collaboratively with the FCS team on the account management and building of customer relationships
  • Preparing client invoices and purchase orders and liaising with clients regularly
  • Develop and maintain effective links with other internal departments to ensure complete alignment of processes
  • Provide cover for other team members during times of absence

You will have:

  • Proven communication and writing skills
  • A minimum of one year in a customer care/support role
  • Excellent computer skills and experience using the Microsoft Office suite
  • Accuracy and attention to detail is essential
  • Ability to handle numerous tasks at any given moment and to work under pressure
  • The ability to work autonomously and equally, as part of a team
  • Great time management, organisation and communication skills
  • Good knowledge of Microsoft Office packages including Outlook, Word, Excel, SharePoint and OneDrive and the ability to learning quickly.

Required skills

  • Admin
  •  Communication Skills
  •  Enquiries
  •  Outlook
  •  Time Management

Data Entry – Work From Home job in   Walsall, West Midlands  

 Commission only Walsall, West Midlands   Permanent, full-time or part-time

 Apply on employer’s website

Data Entry

Work From Home UK Part Time Flexible Immediate Start No Experience

Earn extra money in your spare time working from home using your

smartphone, tablet or desktop computer.

Work at home remotely completing simple services, tasks, signing up for offers, promotions, surveys, data entry and basic admin market research on the Internet.

Temporary – Part Time – Flexible Hours – Evening – Weekends

Please note this is NOT an employed salary home based job or jobs, we do not offer a basic salary.

Commission only based on the efforts you put in and offers and promotions completed.

NO CV or qualifications required. Just a will to to learn and be reliable to complete the tasks, offers, promotions correctly.

This is a home based opportunity for anyone who would like to earn some extra income working from home or on the move using a smartphone, even while they are searching for a full time or part time job or just have some spare time available.

This is an online business, so you will need a computer, smartphone or tablet and a broadband / Data / WIFI connection.

Hours are to suit and your earnings only will reflect what you put into it.

We have combined a number of UK based websites which all offer cash, money and rewards for completing tasks, surveys, signing up for online offers and promotions etc.

For completing each offer / promotion you will be compensated.

Work From Home UK Part Time Flexible Immediate Start No Experience.

If you’re looking for something you can do part time, or if you simply want to convert your spare hours into a little extra cash then get in touch.

This opportunity is an ideal way to:

Start earning again if you’re unemployed

Provide a second income if you are already working part-time

Top up your pension if you’re retired

Fund a better social life if you are a student or graduate

Please note this is NOT an employed salary based job, we do not offer a basic salary.

Commission only based on the efforts you put in and offers, tasks and promotions completed.

Start working as soon as TODAY, as once you apply you will be directed to the opportunities available to then review and if they are suitable. (only takes one minute to apply)

No IT, admin or customer service experience required, just work your own hours from the comfort of your home and is available for the unemployed, students, school leavers, retirement, second income, or people with administration, data entry experience.

No contract or commitment if you decide not to continue.

**Please note that you may be offered options to subscribe to opportunities at times, however there is no obligation to continue with these**

Required skills

  • Data Entry
  •  Income
  •  Market Research 

Data entry job in  London, South East England

Commission only   London, South East England   Permanent, full-time or part-time

 Apply on employer’s website

Data Entry

Work From Home UK Part Time Flexible Immediate Start No Experience

Earn extra money in your spare time working from home using your

smartphone, tablet or desktop computer.

Work at home remotely completing simple services, tasks, signing up for offers, promotions, surveys, data entry and basic admin market research on the Internet.

Temporary – Part Time – Flexible Hours – Evening – Weekends

Please note this is NOT an employed salary home based job or jobs, we do not offer a basic salary.

Commission only based on the efforts you put in and offers and promotions completed.

NO CV or qualifications required. Just a will to to learn and be reliable to complete the tasks, offers, promotions correctly.

This is a home based opportunity for anyone who would like to earn some extra income working from home or on the move using a smartphone, even while they are searching for a full time or part time job or just have some spare time available.

This is an online business, so you will need a computer, smartphone or tablet and a broadband / Data / WIFI connection.

Hours are to suit and your earnings only will reflect what you put into it.

We have combined a number of UK based websites which all offer cash, money and rewards for completing tasks, surveys, signing up for online offers and promotions etc.

For completing each offer / promotion you will be compensated.

Work From Home UK Part Time Flexible Immediate Start No Experience.

If you’re looking for something you can do part time, or if you simply want to convert your spare hours into a little extra cash then get in touch.

This opportunity is an ideal way to:

Start earning again if you’re unemployed

Provide a second income if you are already working part-time

Top up your pension if you’re retired

Fund a better social life if you are a student or graduate

Please note this is NOT an employed salary based job, we do not offer a basic salary.

Commission only based on the efforts you put in and offers, tasks and promotions completed.

Start working as soon as TODAY, as once you apply you will be directed to the opportunities available to then review and if they are suitable. (only takes one minute to apply)

No IT, admin or customer service experience required, just work your own hours from the comfort of your home and is available for the unemployed, students, school leavers, retirement, second income, or people with administration, data entry experience.

No contract or commitment if you decide not to continue.

**Please note that you may be offered options to subscribe to opportunities at times, however there is no obligation to continue with these**

Required skills

  • Data Entry
  •  Income
  •  Market Research

Online Data Entry Work – Remote job in Harrow, Middlesex Permanent, full-time

Commission only Harrow, Middlesex Permanent, full-time

 Apply on employer’s website

Earn extra income in your spare time working from home using your

smartphone, tablet or desktop computer.

Work From Home UK – Part Time – Flexible – Immediate Start – No Experience

Work at home remotely completing simple services, tasks, signing up for offers, promotions, surveys, data entry and basic admin market research on the Internet.

No IT, admin or customer service experience required as all training provided on how to complete each offer, task or promotion online and NO CV or qualifications required.

Just a will to to learn and be reliable to complete the offers correctly.

This is a home based opportunity for anyone who would like to earn some extra income working from home or on the move using a smartphone, even while they are searching for a full time or part time job or just have some spare time available.

This is an online business, so you will need a computer, smartphone or tablet and a broadband / Data / WIFI connection.

Hours are to suit and your earnings only will reflect what you put into it and offers and promotions completed

Temporary – Part Time – Flexible Hours – Evening – Weekends

Please note this is NOT an employed salary home based job or jobs, we do not offer a basic salary.

Commission only based on the efforts you put in and offers and promotions completed.

We have combined a number of UK based websites which all offer cash, and rewards for completing tasks, surveys, signing up for online offers and promotions etc.

For completing each offer / promotion you will be compensated.

If you’re looking for something you can do part time, or if you simply want to convert your spare hours into a little extra cash then get in touch.

This opportunity is an ideal way to:

Start earning again if you’re unemployed

Provide a second income if you are already working part-time

Top up your pension if you’re retired

Fund a better social life if you are a student or graduate

Please note this is NOT an employed salary based job, there is no basic salary.

Commission only based on the efforts you put in and offers, tasks and promotions completed.

Start working as soon as TODAY, as once you click apply you will be directed to the opportunities available to then review and if they are suitable. (only takes one minute)

No contract or commitment if you decide not to continue.

**Please note that you may be offered options to subscribe to opportunities at times, however there is no obligation to continue with these**

Data Entry Work From Home Online job in   London, South East England

  London, South East England   Permanent, full-time or part-time 

Apply on employer’s website

Data Entry – Work From Home Online

UK Part Time Flexible Immediate Start No Experience Remote Working

Earn extra money in your spare time working from home using your

smartphone, tablet or desktop computer.

Work at home remotely completing simple services, tasks, signing up for offers, promotions, surveys, data entry and basic admin market research on the Internet.

Temporary – Part Time – Flexible Hours – Evening – Weekends

Please note this is NOT an employed salary home based job or jobs, we do not offer a basic salary.

Commission only based on the efforts you put in and offers and promotions completed.

No IT, admin, data entry or customer service experience required as all training provided on how to complete each offer, task or promotion online and NO CV or qualifications required. Just a will to to learn and be reliable to complete the offers correctly.

This is a home based opportunity for anyone who would like to earn some extra income working from home or on the move using a smartphone, even while they are searching for a full time or part time job or just have some spare time available.

This is an online business, so you will need a computer, smartphone or tablet and a broadband / Data / WIFI connection.

Hours are to suit and your earnings only will reflect what you put into it.

We have combined a number of UK based websites which all offer cash, money and rewards for completing tasks, surveys, signing up for online offers and promotions etc.

For completing each offer / promotion you will be compensated.

Work From Home UK Part Time Flexible Immediate Start No Experience.

If you’re looking for something you can do part time, or if you simply want to convert your spare hours into a little extra cash then get in touch.

This opportunity is an ideal way to:

Start earning again if you’re unemployed

Provide a second income if you are already working part-time

Top up your pension if you’re retired

Experience Coordinator job in  Witney, Oxfordshire

  Witney, Oxfordshire

Permanent, full-time

 Be one of the first ten applicants

Experience Coordinator

Needed for sociable, friendly hard-working team that provide luxury holidays for high net worth individuals. No detail is too small and the Experience Coordinator is an integral part of creating a seamless experience.

The Role:

  • Working as your client’s pre-departure concierge, you will look after them from the moment they book their chalet, discussing their needs and organising the best options for them, whilst building a valuable rapport in conjunction with the chalet operator.
  • Following a handover from the Salesperson, assessing your client’s needs and the way to approach their booking, effectively managing their expectations, providing support and guidance with their bookings, and generally offering the most helpful concierge service out there.
  • Ensuring that all requests are recorded on the system, requests are handled, and you are available to assist the client even once they have been handed over to the resort contact. Information about the final planning of the stay discussed with the operator should also be requested and recorded.
  • Prior to clients departure, ensure there is dialogue with the client and salesperson to make sure that the client is satisfied they are prepared for their stay.
  • Building strong relationships with our suppliers to ensure we get the best options for the client 
  • Assist the salesperson in any on-trip communication matters and post-trip engagement.
  • Responsible for obtaining correct invoices from our suppliers, generating the relevant booking paperwork for your client and discussing payment options with them at time of booking.
  • You will be required to attend face to face meetings with concierge suppliers to keep our knowledge fully up to date and to strengthen existing or new relationships.
  • To take the time to learn and understand the concierge supplier portfolio and the resorts we work in so that you can best sell their services and your knowledge to clients (working as one with the concierge team and using each other’s knowledge and experiences).
  • To attend and be involved in the organisation of summer and winter FAM trips, to help you further understand the individual resorts, suppliers & properties.
  • You will share responsibility for the general upkeep of the website portfolio, ensuring all resort pages are up to date and accurate.
  • Administration of company websites and databases for resort and concierge related information.
  • Assisting the sales team and directors on other administration tasks as becomes necessary.

The Ideal Candidate:

Previous experience in a similar role is preferable. Ideally you should have worked a ski season in a European resort or have good knowledge of the ski industry and how chalets operate.

You must have the ability to build strong working relationships and have a friendly, approachable and professional manner.

You must have impeccable communication skills with a willingness to go that extra mile.

You need to have exceptional organisational skills and attention to detail.

You must work well in a team environment with a hard-working and flexible approach.

To find out more or to apply contact Nicole at Brellis Recruitment today

INDG

Fund a better social life if you are a student or graduate

Please note this is NOT an employed salary based job, we do not offer a basic salary.

Commission only based on the efforts you put in and offers, tasks and promotions completed.

Start working as soon as TODAY, as once you apply you will be directed to the opportunities available to then review and if they are suitable. (only takes one minute to apply)

No contract or commitment if you decide not to continue.

**Please note that you may be offered options to subscribe to opportunities at times, however there is no obligation to continue with these**

Required skills

  • Data Entry

 

 

 

 

Written By
Wade Dan

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